Bewdley Office:
01299 400130
ruth@tranquillity-travel.co.uk
Winchcombe Office:
01242 386600

FAQs

Do you charge for booking my holiday?
No. Our service, from enquiry through to booking, is all completely free.

What is my luggage allowance?
Each airline is different so we will need to look at your booking but it usually ranges from 15kg to 30kg.

How much will it cost me to pre-book airline seats?
Each airline is different but we can advise you accordingly.

How much are extra legroom seats on the airplane?
Airlines often change the rules and prices around booking extra legroom. Call us to get the most up to date information for your booking.

Why can’t you tell me a rough price straight away?
Each element of a holiday; the flights, accommodation, transfers etc, all differ in price depending on the specifics of your request. We will get back to you with a quote as quickly as we can, normally within 2 working days.

Can you price match the holiday I’ve found online?
We will always endeavour to price match where possible. However, if it seems “too good to be true”, it probably is. If you do decide to book yourself online look out for hidden and extra charges such as luggage and transfers and, for your own protection, make sure that they are bonded as many are not. We now have clients who will only book with us after bad experiences in the past!
We are ABTA, IATA and ATOL protected which means all aspects of your holiday are safe and protected if you book through us.

Are you ABTA bonded?
Yes. We are ABTA, IATA and ATOL protected which means that all aspects of your holiday are safe and protected.

Why should I book with you and not a high street agent?
We are impartial and not tied to particular tour operators meaning we are free to find the best holiday for you from the entire choice available.
Also, our team are well-travelled, experienced and genuinely care about every one of our clients holiday plans.

Are you more expensive than the travel agents on the High Street?
No! In fact we are often more competitive. Because we are independent and not tied to a particular tour operator we have the choice of the entire market.

Can you tell me what the weather will be like where I’m going?
Although we can tell you average temperatures and expected seasonal weather we cannot be any more accurate than that. (Although Jo has always fancied herself as a weather girl!)

I want all-inclusive but I want a smaller, quieter hotel.
Most all-inclusive hotels are larger and more lively whereas the smaller, quieter hotels tend to be bed and breakfast or half-board.

Why should I book with you when I’ve seen the same holiday cheaper online?

We will always endeavour to price-match a holiday deal. We are ABTA, IATA and ATOL bonded which means all bookings made through us are protected. Not all prices displayed online are the complete price; look out for extra and hidden charges for things such as luggage, credit card use etc.

I don’t mind where or when I go….what do you suggest?
The World is a big place so come in and see us and we can have a chat, ask you a few questions and narrow down your requirements to make sure we can find you your perfect holiday!

Can you book me a tailor-made holiday?
Yes! We can book anything from Butlins to the Orient Express. As independent travel agents we can book any type of holiday anywhere in the world.

Tranquillity Travel is a trading name of Hays Travel Ltd. Registered in England and Wales 1990682.
Registered office: 25 Vine Place, Sunderland, SR1 3NA. © Tranquillity Travel 2014.